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Title:
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EMPLOYEE RECOGNITION AWARD TO CUSTOMER SERVICE CREDIT AND COLLECTIONS TEAM FOR PROCESS IMPROVEMENT LEADING TO IMPROVED BUSINESS RESULTS
That the Board of Public Utilities recognize the following employees for their excellent work in improving the collection process for delinquent accounts yielding an additional $200,000 in revenue to date:
• Jamie Magby, Customer Service Supervisor
• Sammie Luna, Customer Service Representative III
• Cindy Regalado, Customer Service Representative III
• Beverly Brown, Customer Service Representative II
• Darlene DeRosa, Customer Service Representative II
• Cynthia Hurtado, Customer Service Representative II
• Liza Jauregui, Customer Service Representative I
• LaVaun Johns, Customer Service Representative II
• Tammy Marshall, Customer Service Representative II
• Taft Scott, Customer Service Representative I
(presentation by Girish Balachandran – 5 min)
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